Council

Internal Review of Council Decisions

Internal Review of Council Decisions Policy and Procedure (in accordance with section 270 of the Local Government Act 1999)

Introduction

The City of Salisbury is committed to transparency in decision making, and to providing access to a fair and objective procedure for the internal review of decisions.

Grievances may arise as a result of dissatisfaction with a decision made by Council, or its employees, on a wide range of issues including policy, procedure, service, fee, etc. All attempts will be made to resolve grievances quickly and efficiently, without the need for a formal request for review.

This Policy and Procedure provides information on formal requests for internal review of decisions of Council, its employees, and other people acting on behalf of Council. ‘Council’ refers to the decision making group of Elected Members, not the entire organisation.

Dealing with grievances at the local level is the most effective way of resolving matters quickly. Applicants for review of decisions will be encouraged to participate in the review handling process co-operatively. However, nothing in this Policy and Procedure negates citizens’ rights to seek external review through the State Ombudsman, other legal appeal processes, or the Courts at any time during the internal review process.

The Local Government Act 1999 ('The Act')

The City of Salisbury’s Internal Review of Council Decisions Policy and Procedure has been adopted in accordance with Section 270 of the Local Government Act 1999. The Procedure is one aspect of Council’s customer focussed approach to service delivery. It provides a further opportunity to review the way Council provides services to the community, and to identify areas for improvement.