North Western Transport Program Trial

The trial aims to provide accessible transport for residents in the North Western suburbs of Salisbury who have limited or no public transport options.

• Individuals aged 16 and above

• Holders of a South Australian Concession Card

• Residents without a driver’s licence, vehicle, or those unable to drive for medical reasons.

• Residents who have limited public transport options.

• Other exceptional situations may be considered upon request.

The program provides transport options for those living in the North West of Salisbury (please refer to the map) that have limited or unreliable transport services.

• Distance: up to 15km for one-way trips and 30km total for two-way trips.

• Operational hours: cards can be used between 6am to 6pm, seven days a week, including public holidays.

• Card allocations: up to four return trips can be used in a fortnight (two per week) with a maximum of 60km of travel in total within a fortnight. Requests for additional trips will be considered in exceptional circumstances.

• Contact the council: call 8406 8222 – backup number 8406 8458 during business hours or email communitytransport@salisbury.sa.gov.au to express your interest.

• Eligibility check: the council will reach out to you to confirm your eligibility and discuss your specific transport needs.

• Card issued: approved residents will receive a card via mail within five to seven business days. Alternatively, your card can be picked up at the Salisbury Community Hub during normal business hours 8.30am to 5pm.

• Present the card to the driver.

• The driver will scan the card’s QR code.

• If you have a mobile phone or email linked to the card, you will receive a digital receipt and the card balance.

If the trip goes beyond the 15km one-way or 30km return limit, residents will need to cover the additional distance with a gap fee that they will have to pay themselves. It’s important to plan the trip accordingly to avoid unexpected charges.

Telephone: Call 8400 6280 to arrange a taxi.

Mobile app: Download the free Suburban Taxi booking app, which allows for quick booking app and includes an option for advance bookings.

To download the app on your smart phone or tablet, visit www.suburbantaxis.com.au/adelaide/app

Website: Use the online booking system on the taxi company’s website.

You can also hail a Suburban taxi and present your card at the end of your trip.

Your card can be used for accessing services, including medical appointments, education, and social and community activities.

Yes. The card provides free travel for a companion/ carer/ family member who is accompanying the eligible resident.

Yes. The taxi company can arrange an access cab. Residents will be able to select a vehicle type with different access needs on the App or by phone request. Pre-booking is recommended.

They have up to two wheelchair access suitable for large chairs, gophers, and shop riders.

Residents will receive a card which has limited credit amounts set on a weekly basis. City of Salisbury staff can monitor the cards use remotely and modify credit limits or cancel the card if lost.

If residents forgot their physical card and don’t have access to the app; they can call the City of Salisbury and ask for the Card ID and read it to the taxi driver or if they don’t have access to a mobile phone, the driver can call and ask for the Card ID.

Yes. Residents can state in their application/ phone call if they wish a digital card to be sent to their phone number / email as a digital card to present to the taxi driver.

Alternatively, residents can use the app for easier access to their card.

To report a lost or stolen card, call 8406 8222, or the backup number 8406 8458 during normal business hours or email communitytransport@salisbury.sa.gov.au. The council will deactivate the card and will issue a new card within seven to 10 business days. The remaining balance within the card will be transferred to the new issued card.

Residents will not be charged to replace a card.

No. The drivers cannot refuse to accept/ scan the card. If a driver refuses a resident’s card the resident should note the plate number of the taxi and report it to the council as soon as possible.

If you experience any problems with your card or have concerns regarding the use of your card, please contact the council at communitytransport@salisbury.sa.gov.au or call 8406 8222 – backup number 8406 8458 for assistance during normal business hours.

The trial will last for six months, during which time data will be collected regarding usage and feedback. This information will be analysed to assess the program’s effectiveness and inform future transport services. All resident details collected will remain confidential.

Residents are encouraged to share their experiences and suggestions for improvement. Feedback can be submitted through the contact methods provided. Email communitytransport@salisbury.sa.gov.au or call 8406 8222 – backup number 8406 8458 during normal business hours.